Thank you for shopping with NEXORA LLC. This Shipping & Delivery Policy explains how we process, ship, and deliver your orders placed through our website https://nexora-llc.com.
By purchasing from us, you agree to the terms outlined below.
1. Order Processing Time
All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays).
Orders placed after 5:00 PM (CST) or on weekends/public holidays will be processed on the next business day.
In case of high demand or delays, we will notify you via email.
2. Shipping Methods & Delivery Time
We offer reliable shipping through trusted courier partners. Delivery times vary depending on your location:
Location
Estimated Delivery Time
United States (Domestic)
3–7 business days
International Orders
10–20 business days
Please note: Delivery times are estimates and may vary due to courier delays, customs, or weather conditions.
3. Shipping Rates
Shipping charges are calculated and displayed at checkout based on weight, destination, and delivery method.
Free shipping may be offered on qualifying orders (as specified on our website).
Additional customs duties or taxes for international deliveries are the responsibility of the customer.
4. Order Tracking
Once your order ships, you’ll receive a shipping confirmation email with tracking details. You can track your shipment directly using the tracking number provided.
If you don’t receive tracking information within 3 business days, please contact us at Sales@nexora-llc.com.
5. Wrong Address or Failed Delivery
Please ensure your shipping address is correct at checkout. NEXORA LLC is not responsible for:
Packages delivered to an incorrect or incomplete address.
Delays due to inaccurate address details.
If a package is returned to us due to an incorrect address, customers are responsible for reshipping costs.
6. Lost or Delayed Shipments
In rare cases where a shipment is delayed or lost:
We will assist in tracking and communicating with the courier.
A replacement or refund will be issued if the package cannot be located after courier investigation.
Provide photos of the damaged package and items. We will offer a replacement or refund after reviewing the claim.
8. International Shipping
We currently ship to selected international destinations. International orders may be subject to customs duties, import taxes, or fees imposed by the destination country. These charges are not included in the product price or shipping fee and must be paid by the customer.
9. Order Cancellation
Orders can be canceled within 12 hours of placement if not yet shipped. Once shipped, cancellations cannot be processed, and the order must follow our [Refund & Return Policy].
10. Contact Us
For any questions or assistance regarding shipping or delivery, please contact: 📞 Phone: +1 (150) 254-4437 📧 Email:Sales@nexora-llc.com 🏢 Address: 2130 Russet Meadows LN, Birmingham, Alabama 35244 🌐 Website:https://nexora-llc.com
