Thank you for shopping with NEXORA LLC. We appreciate your business and strive to provide the best products and customer experience possible. This Refund & Return Policy outlines the conditions under which we accept returns, issue refunds, and handle exchanges.
The product must be unused, in its original packaging, and in the same condition as received.
A return request must be submitted within 7 days of delivery.
Proof of purchase (order confirmation or receipt) must be provided.
Items not meeting these conditions may not be eligible for return or refund.
2. Non-Returnable Items
Certain items are not eligible for return or refund, including:
Digital products or downloadable software
Gift cards or promotional items
Personalized or custom-made items
Clearance or final sale items
3. Return Process
To initiate a return, please contact us at Sales@nexora-llc.com with your order number and reason for return. Once your request is approved, we will provide return shipping instructions.
Customers are responsible for the return shipping costs unless the product arrived damaged or defective.
Returned items must be shipped using a trackable shipping service.
Include your order number, photos of the damage, and a brief description. We will arrange a replacement or full refund at no extra cost after reviewing your claim.
5. Refund Process
Once we receive and inspect your returned item:
We will notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 5–10 business days to your original payment method.
Shipping costs (if any) are non-refundable, except in cases of damaged or incorrect items.
6. Late or Missing Refunds
If you haven’t received your refund after 10 business days:
Check with your bank or credit card company—it may take time before your refund is officially posted.
If you still haven’t received it, please contact us at Sales@nexora-llc.com for assistance.
7. Cancellations
Orders may be canceled within 12 hours of placement if the item has not yet been shipped. Once shipped, the order cannot be canceled and must follow the return process above.
8. Exchange Policy
We only replace items if they are defective, damaged, or incorrect. If you need to exchange your item for the same product, email us at Sales@nexora-llc.com.
9. Contact Information
For all refund, return, or exchange inquiries, please contact us: 📞 Phone: +1 (150) 254-4437 📧 Email:Sales@nexora-llc.com 🏢 Address: 2130 Russet Meadows LN, Birmingham, Alabama 35244 🌐 Website:https://nexora-llc.com
